CUSTOMER SERVICE

At Shrih Trading Co Pvt Ltd, we strive to work swiftly when packaging, processing and shipping your order.

Whether you’re ordering Agriculture, Food & Beverage Products, Furnniture & Furnishings, Handicrafts & Decorative's, Electronics, Storage Devices, Sports Goods, Automotive Parts & Building Materials in small package to stock your shelves or bulk bags for repack, distribution, Supply or manufacturing, Shrih Trading Co Pvt Ltd production and shipping teams will prepare your orders—from small package to truckloads or Container Loads—quickly, efficiently and with the utmost care to ensure your delivery reaches you as quickly and economically as possible.

Below you’ll find Shrih Trading Co Pvt Ltd's shipping policies and delivery information specific to our business customers.

General Shipping Information

We offer a variety of shipping options depending on your needs. Shipping rates are based on the shipping method, total weight and volume of your order, as well as the destination. We do our best to pack every order carefully and securely to ensure that your products arrive in good condition.

For smaller wholesale orders (generally under 5000 USD), we ship via Air. These orders are typically packaged and shipped from our facility within 2-3 weeks after an order is placed.

For larger shipments—including, but not limited to: pallet-quantities of cases, pouches or bags; superbags; ocean containers or truckloads—we offer freight shipping via Shrih Trading Co Pvt Ltd's approved carriers. For qualifying orders, you can request a freight shipping quote by sending email at info@shrihtrading.com or calling us at 9768051170

Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order. 

Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery. 

SHIPPING POLICY

Shipping, Pricing & Return Policies 

DAMAGED ITEMS

If you discover a damaged shipment, THE CARRIER SHOULD BE NOTIFIED IMMEDIATELY. The merchandise should not be returned to us until notified to do so by the carrier. All packaging materials must be retained including inner and outer cartons, labeling, etc. for inspection by the carrier or the claim may be denied. With shipments properly packaged (as all our shipments are), the ultimate responsibility for delivery in good condition rests with the carrier.

PRICING

We will pass on decreases in pricing to our customers whenever possible. Due to foreign currency fluctuations, promotions, manufacturers’ specials, etc. Prices may vary, so be sure to confirm prices when ordering. All prices and specifications are subject to change without notice. Shrih Trading Co Pvt Ltd is not responsible for typographical errors or omissions.

REFUSED ORDERS

If a package is refused by the customer, the actual outbound freight and actual inbound freight charges by the carrier will be deducted from the return. Any damage incurred on the way back to the shipper will be the responsibility of the refusing party.

PACKING FOR RETURN

When returning heavy, delicate, and expensive equipment, it must be carefully packed in order to avoid damage caused by normal transportation dynamics. When contents of packages are damaged, claims will be paid only if the carton and packing meet standards set in the International Safe Transit Association. These standards simply state that cartons and packing should provide reasonable protection to their contents. Ideally, contents should be suspended in the center of the carton by the packing material, no less than three inches on all sides for heavy items. For items heavier than 20 lbs., 3 in. of foam or crumpled paper should be used instead of polystyrene edge protectors. Send your package insured. When you send your well-packed parcel to us, be sure to include a letter inside the package stating your call, name, address, e-mail address, phone and reason for return. Do not rely on information written or taped on the outside of the carton.

DESTINATIONS

We ship to virtually all countries. There are some restrictions applicable to some products, and some products cannot be shipped to certain destinations. If we are unable to ship your product, we shall contact you. Please write the Address in English Language, it can help the shipping company easy to read and handle the package.

SHIPPING COSTS

The shipping charges shown in Invoice represent actual rates for most countries. In some cases, the shipping rates may be higher than what we have quoted. In such cases we shall inform you of any additional charges and await your confirmation prior to processing your order or transaction.

Shipping Availability Date

The date shall be available for shipping within three (3) business days after payment has cleared. Please note, however, that any shipping availability or delivery dates, times or periods mentioned here, or otherwise quoted or communicated to you in any form or manner, are merely estimates and are not guaranteed, and may be subject to delays for a variety of reasons, some of which may or may not be within our control. For example, in some cases, your customs authority may hold your products which may delay the delivery date. Except as provided in the next paragraph, we shall not be responsible or liable for any late or non-delivery (for whatever cause or reason, and whether or not within our control).

Multiple Shipments

Because Shrih Trading Co Pvt Ltd uses several different warehouses, orders of two or more items may result in multiple separate shipments. Your order may arrive as several shipments on different days. There is no additional charge to you.

Shipping Lead Times

Shrih Trading Co Pvt Ltd makes every effort to provide accurate shipping estimates to our customers. Shipping lead times posted on our product pages are estimates based on information provided to us by the production department, raw material availability, customs clearance & logistics company. If your order is time sensitive, please contact us to ensure product availability and turnaround time.

Free Shipping Policy

Shrih Trading Co Pvt Ltd offers Free Standard shipping on ALL FCL orders. Items requiring specialised packaging, pallets, wooden boxes are not included in free shipping and will be charged extra as per actuals.

CUSTOMS & INTERNATIONAL SHIPPING

All of Shrih Trading Co Pvt Ltd orders are shipped internationally from our warehouses in several ports of India, China or Other Countries to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. 

Insurance

As between you and us , all risks of loss of, and damage to your purchased product(s) during the transportation process shall be borne solely and exclusively by you. Please note that, under applicable laws and/or international treaties, the liability of carriers, shippers, shipping agents and/or other relevant parties for any loss of or damage to product(s) handled by them may be excluded, fixed or limited. Accordingly, for all shipments, we recommend that you purchase appropriate, relevant and adequate insurance to cover against the risk of loss and damage during the transportation process. Please contact us to inquire about available insurance rates for your order or transaction.

All items are carefully packed and addressed for export. Deliveries shall generally include customary one-way standard export packaging. (If, as an exception, we assume the packaging costs, then such costs shall be calculated on the basis of verifiable net costs.) However, should items become damaged or lost while in transit to you, we shall not be responsible or liable therefor.

In the event that you purchase insurance, such insurance shall be upon and subject to the terms and conditions offered by the underwriter by whom such insurance is effected; provided however that the limit of the coverage provided by such insurance shall not be more than the invoice value of the items.

In the event that you purchase insurance and you are required to file a claim for any loss of or damage to your product under such insurance through us, please contact us to initiate the claim. We shall then refund the cost or replace the item, but only if and after confirmation has been received from the insurance company regarding acceptance of the claim and payment of the compensation. 

QUALITY GUARANTEE

We at Shrih Trading Co Pvt Ltd are committed to deliver you what has been promised. We never compromise on the quality and stay most committed to fulfill our buyers aspirations. We take utmost care in delivering the right merchandise to the buyer.

Cancellation

You are allowed to make a cancellation and get a full refund before production; after production, there will be a 20% restocking fee. No cancellation is accepted after shipment. We will confirm with you your order and shipping address before production. If you are not available to answer our calls or do not respond to our email within 24 hours, your order will be considered as confirmed.

Return & Refund

Items Qualified for Returns:

Items must be packed using original packaging materials.

Items must be in good condition and resalable.

Items must be returned within 3 days of delivery.

We do not accept returns for items shipped internationally.

Items Not Qualified for Returns:

Items that have been used or unsellable.

Clearance and closeout sale items.

Custom built or DIY products.

Items shipped beyond 3 days of delivery.

Expedited, long distance and freight shipping fees.

Items that are damaged or defective. For products that are damaged or defective, please see our Damaged & Defective Products Policy.

Items that are returned without prior authorization. Items returned without first obtaining authorization may have the return and refund denied.

Once the item is received in good condition, we will make a refund within 48 hours.

Restocking Fees

Restocking fees do not apply to qualified returned merchandise or cancellation made before production. If the return is made within 3 days of delivery, no restocking fee will be applied. Beyond 3 days, or the item is returned in a non-resalable condition, a restocking fee may be charged. We will discuss this on a case-by-case basis. Please email us at info@shrihtrading.com to discuss.

No refunds will be given in the following cases:

In case of minor design and colour variations.

Incorrect or outdated delivery address.

Incorrect address format including any form of a PO Box address.

After 3 failed delivery attempts by the courier.

Package refused by recipient.

Products returned in a used or damaged condition.

Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.